Canon released product advisory for ELPH 180/IXUS 175

image1Canon released the advisory support for their customers for PowerShot ELPH 180/IXUS 175. In its product advisory report , Canon showed its full support for Auto focusing problem being faced by several customers and below Canon tried to explain in descriptive manner with full details and also has provided Customer support.
1Product advisory for the Canon PowerShot ELPH 180 (IXUS 175 in Europe)

Thank you for using Canon products.

 2In rare cases, the AF function on some PowerShot ELPH 180 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.



In rare cases, when shooting still images or movies with the PowerShot ELPH 180 compact digital camera, the AF function on the camera does not operate properly, and focus is not achieved in the captured image or movie, even if the AF frame is displayed.

Affected Products

Only some PowerShot ELPH 180 compact digital cameras are affected by this phenomenon.

The phenomenon may occur in cameras whose  first two digits in its  serial number are “11”, “12” ,“21”,“22”,”23” or”24”.

(Examples of serial numbers for  cameras that may be affected:

“11xxxxxxxxxx” , “12xxxxxxxxx”, “21xxxxxxxxxx”,  “22xxxxxxxxxx”,  “23xxxxxxxxxx”, “24xxxxxxxxxxx”

(‘x’ can be any number)).

If the camera has a black marking on the inside of the battery cover, as shown in the image below, this indicates that your camera has been checked and the issue has been corrected.



If the camera meets the serial number criteria listed above and does not have a black marking on the inside of the battery cover, and if the phenomenon occurs and is confirmed by CUSA we will repair the unit free of charge. If you own one of the affected cameras, please contact our Customer Support Center.

If you have not already done so, please register your PowerShot ELPH 180. By registering, we will be able to notify you via email about future service upgrades.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,

Customer Support Operations

Canon U.S.A., Inc.

Contact Information for Inquiries

Canon Customer Support Center

Phone:       1-855-OK-CANON (toll free)


TDD:           1-866-251-3752


For additional support options:

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